Chapter 5: Health Services and Support 

 

This Chapter focuses upon: Health Services and Support  

The information in this chapter was last check on: 26th June 2017

We do not take any responsibility for the information on external links.

If you notice any mistakes or know of any organisations/information that may be relevant to the chapter please do get in contact via email info@mertoncil.org.uk

 

Information that can be found in this chapter:

  • GPs/Dentists/Hospitals/Walk In Centres
  • Specialist Advice and Support
  • Counselling and Therapy
  • Rehabilitation
  • Complaints

 

1. GPs, Dentists, Hospitals and Walk In Centres in and around Merton and Sutton

Please find a list of GPs in Merton and Sutton here – GP List - Merton & Sutton 2017

 

Please find a list of Dentists in Merton and Sutton here -  Dentist List - Merton & Sutton 2017

 

Hospital Services - Accident and Emergency

The main local general hospitals with 24-hour accident and emergency services are:

 

St Helier Hospital

Wrythe Lane, Carshalton, Surrey, SM5 1AA

Telephone: 020 8296 2000

Website: https://www.epsom-sthelier.nhs.uk/ 

 

St George's Healthcare NHS Trust

Blackshaw Road, Tooting, London, SW17 0QT

Telephone: 020 8672 1255

Website: https://www.stgeorges.nhs.uk/

 

Epsom General Hospital

Dorking Rd, Epsom, Surrey, KT18 7EG

Telephone: 01372 735 735

Website: https://www.epsom-sthelier.nhs.uk/

 

Croydon University Hospital

530 London Road, Croydon, Surrey, CR7 7YE

Telephone:  0208 401 3000

Website: https://www.croydonhealthservices.nhs.uk/patients-visitors/Croydon-University-Hospital.htm

 

Walk in Centres

The Wilson Health Centre

Cranmer Road, Mitcham, Surrey, CR4 4TP

Telephone: 020 3458 5100

Website: http://www.thewilson.co.uk/

 

2. Specialist Advice and Support

 

Mental Health

miapt Merton Mental Health Service

Cricket Green Medical Practice, 75-79 Miles Road, Mitcham, Surrey CR4 3DA

Telephone: 0203 823 9063

Email: mertoniapt@addaction.org.uk

For referrals: MERCCG.miapt@nhs.net

 

Wimbledon Community Mental Health Team

Wilson Hospital, Cranmer Road, Mitcham, Surrey, CR4 4TP

Telephone: 020 8687 4766

 

Child and Adolescent Mental Health Service (CAMHS)

Merton and Sutton NHS Trust,Polyclinic,Birches House, Birches Close, Mitcham, Surrey

CR4 4LQ

Telephone: 020 8254 8061

E-mail: ssg-tr.mertoncamhs@nhs.net

 

Merton Community Mental Health Team for Older People

Springfield University Hospital, 1st floor - Main Building, 61 Glenburnie Road, Tooting, London, SW17 7DJ

Telephone: 020 3513 6325/6301

E-mail address: jane.farrell@swlstg-tr.nhs.uk

Opening hours: Monday to Friday 9am -5pm

 

RETHINK - Merton and Sutton Group

Guild House, 30-32 Worple Road, Wimbledon, SW19 4EF

Telephone: 020 8542 3657

Email: mertonandsuttongroup@rethink.org

Website: www.rethink.org

 

Uplift Sutton

Sutton Uplift, 1st Floor, Jubilee Health Centre, East Building, 6 Stanley Park Road, Wallington, Surrey SM6 0EX

Tel: 0800 032 1411 (Freephone)

Tel: 020 3513 4044 (charged at your network rate)

 

Imagine – Merton

Tooting & Mitcham Community Sports Club, Imperial Fields, Bishopsford Road, Morden SM4 6BF

Telephone: 0208 685 6192

http://www.imagineindependence.org.uk/london/social-inclusion/london-merton/

 

Cancer

St Helier Hospital Cancer Ward

St Helier Hospital, Springall Unit, Ferguson House, Wrythe Lane, Carshalton, Surrey, SM5 1AA

Telephone: 020 8296 2000

Opening Hours: Thursday and Friday 09.30-16.30. Please phone the centre as opening times may vary

 

Wimbledon Cancer Friendship Group

Wimbledon Guild, 30/32 Worple Rd, Wimbledon, SW19 4EF

Telephone: 07948 767 936

Website: http://wimbledoncancerfriendshipgroup.blogspot.co.uk/p/calendar.html

Email: wcfg@live.co.uk

We meet twice a month: the Second Thursday of the month 7.30-9pm for a evening talk by local health specialist, and on the Fourth Thursday for an informal afternoon drop-in 3.15-4.30pm. Free to attend.

 

South East Cancer Help Centre

2 Purley Road, Purley, Surrey, CR8 2HA

Telephone: 020 8668 0974

http://www.sechc.org.uk/

Opening Times: Mon - Fri 9.00 am - 5.00 pm (Tuesdays until 8 pm) and Saturdays 9.00 am - 1.00 pm

SECHC aims to give any person affected by cancer an opportunity to explore ways which may help them to cope with their situation. Confidentiality is always maintained. The Centre aims to respect and support them in the choices they make and to provide individual and group support, complementary therapies and information within a friendly, caring environment. These services have local NHS recognition.

The group supports adults, carers, patients, relatives, young adults affected by cancer (aged 18+), young adults with cancer (aged 18), parents of children or young adults with cancer, men, women, bisexual, gay, lesbian, transgender, and religious groups.

 

Mulberry Centre

West Middlesex University Hospital, Twickenham Road, Isleworth, Middlesex, TW7 6AF

Telephone: 020 8321 6300

Email: talk@themulberrycentre.co.uk

www.themulberrycentre.co.uk

Opening Hours: Monday to Friday − 10.00 am to 4.00 pm

Every Thursday − 10.00 am to 8.00 pm (last appointment at 7pm)

 

Provides support and information to people affected by cancer, be they patients, carers or the bereaved.

 

Royal Marlsden Surrey

The Royal Marsden, Downs Road, Sutton, Surrey SM2 5PT

Telephone: 020 8642 6011

 

St Raphael’s Hospice

London Road, North Cheam, Sutton, Surrey SM3 9DX

Telephone: 020 8099 7777

Fax: 020 8099 1724

Email: enquiries@straphaels.org.uk

 

3. Counselling and Therapy

Therapy services

A range of services are available, including Chiropody, Speech and Language Therapy, Clinical Psychology, Occupational Therapy, Physiotherapy and Rehabilitation. Ask for further information at your GP surgery. You will normally need a referral from your GP.

 

Counselling

Uplift Sutton

Sutton Uplift, 1st Floor, Jubilee Health Centre, East Building, 6 Stanley Park Road, Wallington, Surrey SM6 0EX

Tel: 0800 032 1411 (Freephone)

Tel: 020 3513 4044 (charged at your network rate)

 

RETHINK - Merton and Sutton Group

Guild House, 30-32 Worple Road, Wimbledon, SW19 4EF

Telephone: 020 8542 3657

Email: mertonandsuttongroup@rethink.org

Website: www.rethink.org

 

4. Rehabilitation

Your GP can refer you to: Addiction Helper, a group that owns a number of rehab facilities around the country

Telephone: 0800 024 1466

SMS:66777

http://www.addictionhelper.com/rehab/addiction-detox-rehab-centre-in-south-london/

 

5. Complaints

Patient Advice and Liaison Service Manager (PALS)
Pals is a free and confidential service which helps patients, parents and carers with any information, concerns, or problems that they have about their NHS care/service.

Contact Lesley Scott - Patient Advice and Liaison Service Manager

St Helier Hospital on the ground floor of B block.

Tel: 020 8296 2931

Email: pals@esth.nhs.uk

 

If you are still dissatisfied after trying for local resolution and a complaint to NHS Merton, you can ask the Health Service Ombudsman for an independent review.

The Health Service Ombudsman

Millbank Tower, Millbank, London, SW1P 4QP  

Telephone: 0845 015 4033                                                      

Email phso.enquiries@ombudsman.org.uk

Web: www.ombudsman.org.uk

 

For independent advice, contact Merton CIL

Telephone: 0203 397 3119

Email: info@mertoncil.org.uk

Website: http://www.mertoncil.org.uk/about-us/

 

NHS Complaints Advocacy

The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS).

Telephone: 0300 330 5454

SMS: 0786 002 2939

Fax: 0330 088 3762

Website: http://nhscomplaintsadvocacy.org/

E-mail: nhscomplaints@voiceability.org

 

NHS Complaints

If you have a complaint about NHS health care – GPs, dentists, pharmacists and opticians – you should first try to take it to the surgery, practice or pharmacy involved, and speak to the Practice Manager. The NHS calls this Local Resolution.

If you are not satisfied with the outcome of this process, you can complain to the Quality Manager

Email: england.contactus@nhs.net

Complaints must be made within six months. State for the complaints manager in the email subject

 

Merton Clinical Commissioning Group

If you have a PALS or Complaints issue relating to services which are commissioned by Merton Clinical Commissioning Group  – such as intermediate care services, funding issues, transport costs and MP queries – please contact:

 

South London Commissioning Support Unit  Complaints and PALS Team

Telephone: 0800 4561517

Email: SLCSU.complaints@nhs.net

Website: www.mertonccg.nhs.uk

 

Epsom and St Helier University Hospitals NHS Trust

Covering: Epsom Hospital, St Helier Hospital and Queen Mary’s Hospital for Children, Sutton Hospital, Leatherhead Hospital, Cobham Health Centre, Dorking Hospital, Elective Orthopaedic Centre (EOC), New Epsom and Ewell Cottage Hospital and West Park Hospital, Jubilee Health Centre and South Wimbledon Clinic

St Helier Hospital - Tel: 020 8296 2000, Monday – Friday, 9.30am – 4.30pm

Epsom Hospital – Tel: 01372 735735, Monday – Friday, 10am – 4pm

Email: complaints@esth.nhs.uk

Telephone: 020 8296 3092 / 020 8296 3091

Website: www.epsom-sthelier.nhs.uk

 

South West London and St Georges Mental Health NHS Trust

Write to David Bradley, Chief Executive or Victoria Gregory, Complaints Manager:

Trust Headquarters (Building 15), Springfield Hospital, 61 Glenburnie Road, London, SW17 7DJ

Telephone: 020 8772 5520

Email: complaintsmanager@swlstg-tr.nhs.uk

www.swlstg-tr.nhs.uk

 

Healthwatch Merton

The Vestry Hall, London Road, Mitcham, London, CR4 3UD

Telephone: 020 8685 2282

Email: info@healthwatchmerton.co.uk

Website: http://www.healthwatchmerton.co.uk/

 

Merton Citizens Advice Bureau

Morden CAB – 7 Crown Parade, Crown Passage, Morden, Surrey, SM4 5DA

Mitcham CAB – 326 London Road, Mitcham, Surrey, CR4 3ND

Telephone: 0844 243 8430

Email: advice@mertoncab.org.uk

Website: www.mlcab.org.uk