The information on this page was last checked on: 12th Feb 2025
We do not take any responsibility for the information on external links.
If you notice any mistakes or know of any organisations/information that may be relevant to this page, please get in contact.
Transport for London (TfL)
Journey Planner
These tools help you to plan accessible routes. They provide real-time updates on disruptions.
Website: https: https://tfl.gov.uk/plan-a-journey
App: https://tfl.gov.uk/maps_/tfl-go
Accessibility Information
This guide is about the accessibility of buses, trains, and other transport services in London.
Website: https://tfl.gov.uk/transport-accessibility
Step-Free Tube Guide
This map shows stations with step-free access from street to platform and/or between different lines.
Website: https://content.tfl.gov.uk/step-free-tube-guide-map.pdf
‘Please Offer Me a Seat’ Badge and Card Initiative
This initiative is designed for individuals with hidden disabilities, encouraging others to offer their seats when needed.
Website: https://tfl.gov.uk/transport-accessibility/please-offer-me-a-seat
Free and Discounted Travel
Website: https://tfl.gov.uk/fares/free-and-discounted-travel
Assistance from Staff and Travel Support Card
Website: https://tfl.gov.uk/transport-accessibility/help-from-staff
Contact Details
Website: https://tfl.gov.uk/help-and-contact/
National Rail
Accessibility Information
Website: https://www.nationalrail.co.uk/on-the-train/accessible-train-travel-and-facilities
Cycling
Wheels For Wellbeing
‘Wheels4MeLondon will provide free cycle loans for Disabled people in London. It is an initiative developed by Wheels for Wellbeing, in collaboration with Peddle My Wheels and Sustrans and funded by the Motability Foundation.’
Website: https://wheelsforwellbeing.org.uk/wheels-4-me-london
Rambling
The Disabled Ramblers
‘The Disabled Ramblers is a small charity working across England and Wales to help make the countryside more accessible to people with limited mobility – which benefits everyone. We campaign to raise awareness of the needs of people with limited mobility and organise a national programme of rambles for people who use mobility scooters.’
Website: https://www.disabledramblers.co.uk
Information and Support for People who are Deaf, have Hearing Loss, or have Tinnitus
Deafinitely Theatre
‘Deafinitely Theatre is the first deaf launched and deaf led professional theatre company in the UK producing quality bilingual theatre in British Sign Language and spoken English.’
Website: https://www.deafinitelytheatre.co.uk
Royal National Institute for Deaf People (RIND)
Website: https://rnid.org.uk
SignLive
‘SignLive was established in 2014 by Joel Kellhofer, a serial entrepreneur and active member of the British Deaf community. Today, SignLive are proud to still be Deaf-owned and Deaf-led. We understand the needs of our customers and exist to remove barriers to communication. Our purpose is to improve the quality of life for all Deaf people by providing the highest quality interpreting and technology available.’
Website: https://signlive.co.uk
SignVideo
‘Born in 2004, a new video technology enterprise, SignVideo, was founded by Jeff McWhinney, a well-known Deaf entrepreneur who fought tirelessly for equality of the Deaf and hearing communities. SignVideo introduced the videophone to the UK Deaf community, providing instant access to British Sign Language interpreting through video conferencing. Today, we are a predominantly BSL-led organisation with a reputation for high quality, customer-focussed services and standards. Every day of the year, SignVideo are delivering BSL interpreting 24/7 for Deaf and Deafblind BSL users through VRS [Video Relay Service] solutions commissioned by the public and private sectors in government, NHS, councils, banks, telecommunications providers, helplines and many other types of organisations across the UK.’
Website: https://signvideo.co.uk/why-signvideo/#
Signwow
‘The UK’s only online BSL interpreting service that is deaf-owned, deaf-led and 100% based in the UK, empowering deaf people to connect, communicate and contribute!’
Website: https://www.signwow.co.uk/
Other Potentially Useful Resources on Accessibility
AccessAble
‘AccessAble is here to take the chance out of going out. To give you the detailed information you need to work out if a place is going to be accessible to you. Our Detailed Access Guides tell you all about a venue's access. They are 100% facts, figures and photographs.’
Website: https://www.accessable.co.uk
Access Card
‘Designed to streamline the process of communicating your access needs, the Access Card translates your disability or impairment into easy-to-understand symbols. … In addition to translating your needs into symbols, the Access Card serves as a recognised proof of your requirements, eliminating the need for repeated explanations at different venues. This recognition is crucial in building a more inclusive environment, as it encourages venues and service providers to be proactive in their accessibility efforts. The card not only supports your individual needs but also contributes to a broader movement towards better accessibility for all.’
Website: https://www.accesscard.online/how-it-works/
CEA Card
‘The UK Cinema Association (UKCA) and its members want to make visiting the cinema an inclusive and enjoyable experience for all. We fully appreciate that some disabled people face barriers at the cinema as a result of the effect of their disability. We are working hard to identify and remove these barriers. Some disabled people need to be accompanied by someone else to enjoy the cinema experience. To make being accompanied as easy as possible the UKCA operates the CEA Card scheme. The scheme allows a Cardholder to be accompanied by someone, free of charge, when they purchase a ticket to visit a participating cinema with that person. The CEA Card scheme is intended to benefit everyone who might face barriers that require someone’s assistance when visiting the cinema, such as barriers that result from sight or hearing loss, having limited mobility or being neurodivergent. These are just examples – disability and its effects are very wide-ranging. The focus of the CEA Card Scheme is on removing, or at least minimising, some of the adverse effect of disabilities by providing for someone to accompany a disabled person.’
Website: https://www.ceacard.co.uk/
Changing Places Toilets
One of the best features of the Changing Places Toilet website is the map showing the locations of facilities.
Website: https://www.changing-places.org/find
DID Card
‘The aim of the National DID Card is to remove the need for individuals to carry their paper documentation with them at all times. The card will have a photograph of the cardholder and will only be issued to disabled people who are in receipt of some form of disability allowance or medical evidence to support your application.’
Website: https://www.did-card.co.uk/
London TravelWatch
‘We are London’s independent transport watchdog, using evidence to campaign to improve journeys, and advocate for all people travelling in London. Officially known as London Transport Users Committee, we were established in July 2000. We are sponsored and funded by the London Assembly, which is part of the Greater London Authority, and is independent from the transport operators. The Assembly also appoints our board members, supported by staff who carry out the day-to-day work. London TravelWatch is interested in the passenger experience of all the services operated and licensed by Transport for London.’
Website: http://www.londontravelwatch.org.uk
National Trust
Their website includes information about accessibility.
Website: https://www.nationaltrust.org.uk/who-we-are/about-us/access-for-everyone
Passenger Assistance
This is ‘an app and website that takes the time and fuss out of requesting assistance when you want to travel. In just a few clicks you can request to book assistance, so every rail journey you take is as stress-free as possible. Our trusted technology means you can let station staff know your exact accessibility needs. Independence and flexibility has never been easier.’
Website: https://passengerassistance.com/
RHS Garden Wisley
Their website includes information about accessibility.
Website: https://www.rhs.org.uk/gardens/wisley/plan-your-visit/accessibility-at-wisley
Sociability
This app is designed to ‘help disabled people find accessible places’.
Website: https://www.sociability.app/
Tate Galleries
Their websites include information about accessibility.
Website for Tate galleries: https://www.tate.org.uk/visit/accessibility
Website for Tate Britain: https://www.tate.org.uk/visit/tate-britain#accessibility
Website for Tate Modern: https://www.tate.org.uk/visit/tate-modern#accessibility
Website for Tate London and RIBA North: https://www.tate.org.uk/visit/tate-liverpool#accessibility
Website for Tate St Ives: https://www.tate.org.uk/visit/tate-st-ives#accessibility