Chapter 2: Social Services, Children, Families and Carers
This Chapter focuses upon: Social Services in Merton, Families and Children, Carers
The information in this chapter was last check on: 29th Jan 2018
We do not take any responsibility for the information on external links.
If you notice any mistakes or know of any organisations/information that may be relevant to the chapter please do get in contact via email firstname.lastname@example.org
Information that can be found in this chapter:
- Merton’s specialist teams
- Children’s and Family Services in and around Merton & Sutton
- Carers Organisations
- Carers Benefit
1. Specialist Teams in Merton
Adult First Response Team - Older People and Physical Disability
Adult First Response, Merton Civic Centre, London Road, Morden, SM4 5DX
Monday to Friday from 9.30am-1.30pm
Telephone: 020 8545 4388
Minicom: 020 8545 4626
In case of an emergency between 1.30pm-5pm Monday to Friday, please contact the Crisis Line on 07903 235 382
Out of Hours Service 5.30pm-9.00am Monday-Sunday on
Telephone: 020 8770 5000
Adult Access Team – Learning Disabilities/Mental Health needs
Merton Adult Access Team, Merton Civic Centre, London Road, Morden, SM4 5DX
Telephone: 020 8545 4430
Minicom: 020 8545 4431
Mobile: SMS 07961 243740 (reserved for people who are profoundly deaf and using SMS only)
Fax: 020 8274 5961
Mental Health Emergencies: Merton and Sutton councils emergency out of hours duty team - 020 8770 5000 (5pm-8am weekdays, all day weekends)
Child and Adolescent Mental Health Service (CAMHS)
The service is for children and adolescents up to the age of 18 who are experiencing emotional, behavioural or mental health problems and are registered with a GP in Merton.
Birches House, Birches Close, Cricket Green, Mitcham, Surrey CR4 4LQ
Telephone: 020 8254 8061
Community Mental Health Team - Merton
The Wilson Hospital Cranmer Road, Mitcham, Surrey CR4 4PT
Mental health support line - 0800 028 8000
Contact centre - 020 3513 5000
Drug and Alcohol Recovery Team
Wilson Hospital, Cranmer Road, Mitcham CR4 4TP
Telephone: 020 8687 4666
Fax: 020 8687 1255
Older People's Community Mental Health Team
This service is for people over the age of 65 with dementia or other organic illness and over the age of 75 with functional mental illness such as depression.
Merton Community Mental Health Team for Older People 1st floor - Main Building Springfield University Hospital, 61 Glenburnie Road, Tooting, London SW17 7DJ
Opening hours: 9am -5pm Monday to Friday
Safeguarding Children and Young People - Multi-Agency Safeguarding Hub (MASH)
The Multi-Agency Safeguarding Hub (MASH) is the single point of contact for all safeguarding concerns regarding children and young people in Merton.
12th Floor, Merton Civic Centre, London Road, Morden, SM4 5DX
Telephone: 020 8545 4226 or 020 8545 4227 or 020 8770 5000 (out of hours)
Fax: 020 8545 4204
Safeguarding Vulnerable Adults
Merton Civic Centre, London Road, Morden, SM4 5DX
Hotline: 0845 618 9762 open 24 hours a day, 7 days a week
SENDIS (Special Educational Needs and Disabilities Integrated Service)
Civic Centre, London Road, Morden, Surrey, SM4 5DX
If you want to make a comment or have a complaint, contact:
The Complaints Team, Merton Council, Civic Centre, London Road, Morden, SM4 5DX
Telephone: 020 8545 3060 Between 9am and 5pm, - outside these hours there is an answerphone service.
They may ask you to confirm the details of your complaint in writing or via email.
If you have a complaint about Children's Social Care you can contact the council by
Telephone: 020 8545 3086 (weekdays, 9am - 5pm)
Once you have followed the complaints process, if you are not satisfied you can then contact the Local Government Ombudsman. For advice or to make a complaint, contact:
Local Government Ombudsman Advice Team on 0300 061 0614 or 0845 602 1983.
2. Children’s and Family Services in and around Merton & Sutton
A2ndVoice - Support Service
Informal voluntary group based in South West London, led by parents with children and young people on the Autistic Spectrum. The service aims to empower and to inspire each-other and to bring parents/carers together with similar situations. A2ndVoice also offer workshops to parents and professionals.
Drop-in sessions run every Tuesday 10.30am to 12.30pm
Tooting United Reformed Church, Rookstone Road, Tooting, SW17 9NQ
Telephone: +44 (0) 755 5812202
Down’s Syndrome Association
Provides information and support for people with Down’s syndrome, their families and carers, and professionals.
Langdon Down Centre, 2a Langdon Park, Teddington, Middlesex, TW11 9PS
Telephone: 0333 1212 300
Offers outreach services through volunteers giving regular support, friendship and practical help to families under stress in their own homes, helping to prevent family crisis and breakdown.
227 Western Road, Merton Abbey, London, SW19 2QD
Telephone: 020 8646 6044
40 Mill Green Road, Mitcham, CR4 4HY
Telephone: 020 8687 1384
SOS!SEN (Special Educational Needs)
Operates a free, friendly, confidential telephone helpline for parents and others seeking information and advice on special educational needs. They offer advice on: getting the right help for your child, dealing with your school and local authority interpreting official letters getting a statement for your child finding independent professional advice appealing to the Special Educational Needs and Disability (SEND) Tribunal
Telephone: 020 8538 3731
Provides disabled children with the essential wheelchairs and other mobility equipment they need to lead fun and active childhoods.
Whizz-Kidz, 4th floor, Portland House, Bressenden Place, London, SW1E 5BH
Telephone: 020 7233 6600
3. Carers Organisations and Groups in and around Merton & Sutton
Carers Support Merton
The Vestry Hall, London Rd, Mitcham, Surrey, CR4 3UD
Telephone: 020 8646 7515
Carers UK (Carersline)
This is a free national helpline.
20 Great Dover stret, London SE 1 4LX
Telephone: 020 7378 4999
Wed and Thurs 10am - 12pm and 2pm - 4pm
Carers Partnership Group
High Path Community Resource Centre, 63 High Path, London, SW19 2JY
10am -12noon on the first Tuesday of every month, except August.
Linked to Merton Learning Disabilities Partnership Board
Noble Centre, 109a Blagdon Road, New Malden, KT3 4BD
Telephone: 0203 031 2757
Kingston Carers’ Support Group
Merritt Medical Centre, Merritt Gardens, Chessington, KT9 2GY
10.00am to 11.30am
Third Wednesday of each month
Sutton Carers Centre
Benhill House, 1st Floor12-14 Benhill Avenue, Sutton, Surrey, SM1 4DA
4. Carers Benefits
This is a taxable benefit for informal carers. You can apply for it if you: Spend at least 35 hours a week caring for someone who gets Attendance Allowance or Disability Living Allowance or Personal Independence Payment
Apply online here - https://www.gov.uk/carers-allowance/how-to-claim