Chapter 2: Social Services, Children, Families and Carers


This Chapter focuses upon: Social Services in Merton, Families and Children, Carers

The information in this chapter was last check on: 29th Jan 2018

We do not take any responsibility for the information on external links.

If you notice any mistakes or know of any organisations/information that may be relevant to the chapter please do get in contact via email

Information that can be found in this chapter:

  • Merton’s specialist teams
  • Children’s and Family Services in and around Merton & Sutton
  • Carers Organisations
  • Carers Benefit

1. Specialist Teams in Merton

Adult First Response Team - Older People and Physical Disability

Adult First Response, Merton Civic Centre, London Road, Morden, SM4 5DX

Monday to Friday from 9.30am-1.30pm

Telephone: 020 8545 4388

Minicom: 020 8545 4626


In case of an emergency between 1.30pm-5pm Monday to Friday, please contact the Crisis Line on 07903 235 382

Out of Hours Service 5.30pm-9.00am Monday-Sunday on

Telephone: 020 8770 5000


Adult Access Team – Learning Disabilities/Mental Health needs

Merton Adult Access Team, Merton Civic Centre, London Road, Morden, SM4 5DX

Telephone: 020 8545 4430

Minicom: 020 8545 4431

Mobile: SMS 07961 243740 (reserved for people who are profoundly deaf and using SMS only)


Fax: 020 8274 5961

Mental Health Emergencies: Merton and Sutton councils emergency out of hours duty team - 020 8770 5000 (5pm-8am weekdays, all day weekends)


Child and Adolescent Mental Health Service (CAMHS)

The service is for children and adolescents up to the age of 18 who are experiencing emotional, behavioural or mental health problems and are registered with a GP in Merton.

Birches House, Birches Close, Cricket Green, Mitcham, Surrey CR4 4LQ

Telephone: 020 8254 8061



Community Mental Health Team - Merton

The Wilson Hospital Cranmer Road, Mitcham, Surrey CR4 4PT

Mental health support line - 0800 028 8000


Contact centre - 020 3513 5000


Drug and Alcohol Recovery Team

Wilson Hospital, Cranmer Road, Mitcham CR4 4TP

Telephone: 020 8687 4666

Fax: 020 8687 1255



Older People's Community Mental Health Team

This service is for people over the age of 65 with dementia or other organic illness and over the age of 75 with functional mental illness such as depression.

Merton Community Mental Health Team for Older People 1st floor - Main Building Springfield University Hospital, 61 Glenburnie Road, Tooting, London SW17 7DJ


Opening hours: 9am -5pm Monday to Friday


Safeguarding Children and Young People - Multi-Agency Safeguarding Hub (MASH)

The Multi-Agency Safeguarding Hub (MASH) is the single point of contact for all safeguarding concerns regarding children and young people in Merton.

12th Floor, Merton Civic Centre, London Road, Morden, SM4 5DX 

Telephone: 020 8545 4226 or 020 8545 4227 or 020 8770 5000 (out of hours)
Fax: 020 8545 4204


Safeguarding Vulnerable Adults

Merton Civic Centre, London Road, Morden, SM4 5DX 

Hotline: 0845 618 9762 open 24 hours a day, 7 days a week



SENDIS (Special Educational Needs and Disabilities Integrated Service)

Civic Centre, London Road, Morden, Surrey, SM4 5DX





If you want to make a comment or have a complaint, contact:

The Complaints Team, Merton Council, Civic Centre, London Road, Morden, SM4 5DX

Telephone: 020 8545 3060 Between 9am and 5pm, - outside these hours there is an answerphone service.


They may ask you to confirm the details of your complaint in writing or via email.

If you have a complaint about Children's Social Care you can contact the council by

Telephone: 020 8545 3086 (weekdays, 9am - 5pm)


Once you have followed the complaints process, if you are not satisfied you can then contact the Local Government Ombudsman. For advice or to make a complaint, contact:

Local Government Ombudsman Advice Team on 0300 061 0614 or 0845 602 1983.



2. Children’s and Family Services in and around Merton & Sutton

A2ndVoice - Support Service

Informal voluntary group based in South West London, led by parents with children and young people on the Autistic Spectrum. The service aims to empower and to inspire each-other and to bring parents/carers together with similar situations. A2ndVoice also offer workshops to parents and professionals.

Drop-in sessions run every Tuesday 10.30am to 12.30pm

Tooting United Reformed Church, Rookstone Road, Tooting, SW17 9NQ

Telephone: +44 (0) 755 5812202 



Down’s Syndrome Association 

Provides information and support for people with Down’s syndrome, their families and carers, and professionals.

Langdon Down Centre, 2a Langdon Park, Teddington, Middlesex, TW11 9PS

Telephone: 0333 1212 300




Home-Start Merton

Offers outreach services through volunteers giving regular support, friendship and practical help to families under stress in their own homes, helping to prevent family crisis and breakdown.

227 Western Road, Merton Abbey, London, SW19 2QD

Telephone: 020 8646 6044



Jigsaw 4U

40 Mill Green Road, Mitcham, CR4 4HY

Telephone: 020 8687 1384


SOS!SEN (Special Educational Needs)

Operates a free, friendly, confidential telephone helpline for parents and others seeking information and advice on special educational needs. They offer advice on: getting the right help for your child, dealing with your school and local authority interpreting official letters getting a statement for your child finding independent professional advice appealing to the Special Educational Needs and Disability (SEND) Tribunal

Telephone: 020 8538 3731   




Provides disabled children with the essential wheelchairs and other mobility equipment they need to lead fun and active childhoods.

Whizz-Kidz, 4th floor, Portland House, Bressenden Place, London, SW1E 5BH

Telephone: 020 7233 6600




 3. Carers Organisations and Groups in and around Merton & Sutton




Carers Support Merton   

The Vestry Hall, London Rd, Mitcham, Surrey, CR4 3UD

Telephone: 020 8646 7515


Carers UK (Carersline)

This is a free national helpline.      

20 Great Dover stret, London SE 1 4LX

Telephone: 020 7378 4999

Wed and Thurs 10am - 12pm and 2pm - 4pm

e-mail: /



Carers Partnership Group

High Path Community Resource Centre, 63 High Path, London, SW19 2JY

10am -12noon on the first Tuesday of every month, except August.

Linked to Merton Learning Disabilities Partnership Board



Kingston Carers

Noble Centre, 109a Blagdon Road, New Malden, KT3 4BD

Telephone: 0203 031 2757


Kingston Carers’ Support Group

Merritt Medical Centre, Merritt Gardens, Chessington, KT9 2GY

10.00am to 11.30am

Third Wednesday of each month


Sutton Carers Centre

Benhill House, 1st Floor12-14 Benhill Avenue, Sutton, Surrey, SM1 4DA

Telephone: 02082965611


4. Carers Benefits

Carer’s Allowance

This is a taxable benefit for informal carers. You can apply for it if you: Spend at least 35 hours a week caring for someone who gets Attendance Allowance or Disability Living Allowance or Personal Independence Payment

 Apply online here -