About Merton Centre for Independent Living- Our Vision, Mission, Aims and Values


We are Merton Centre for Independent Living (also known as Merton CIL). We are a rapidly growing, user-led disabled people's organisation. Our steering group was set up in 2008; we were incorporated as a company limited by guarantee in 2011 and became a registered charity in 2013. We now have 9 members of staff and an ever increasing number of members. 

Merton CIL Leaflet - Run and controlled by disabled people for disabled people. We offer services and opportunities for deaf and disabled people in merton. Advocacy and advice services, debates and events, volunteer training and opportunities, disability hate crime prevention. We support the independence and inclusion of deaf and disabled people, challenge discrimination and enable people to achieve change locally






















We are an organisation run and controlled by deaf and disabled people, delivering services for deaf and disabled people within The London Borough of Merton.

At Merton CIL we provide advice and advocacy support to Deaf and Disabled People on a wide range of issues. We can help if you need support with your benefits. If you are having problems with your housing and if you need support dealing with social services. We can help on lots of other topics too and if we can’t help we will try to find an organisation that can.

We can even visit you at home if you find it hard to leave the house. We can also go with you to meetings and appointments related to your issue, like medical assessments or tribunals for benefits.

We also provide a disability hate crime prevention service, so if you have experienced abuse, bullying or harassment because of who you are, then we could help.

We have a range of events and groups that you might also be interested in attending. More information can be found here

The services we provide are free to Deaf and Disabled people who live in Merton. If you live outside of Merton we can usually put you in touch with another organisation that can help.

If you are in need of support, or want to find out more, please get in touch.


Our Vision:

To enable Disabled people to take control over their lives and achieve full participation in Merton & wider society!

Our Mission:

Merton CIL is a user-led Disabled people’s organisation run by Disabled people, for Disabled people, across the full spectrum of disability!

Our Aims:

Promote the independence and inclusion of Disabled and deaf people in Merton.

Identify and challenge discrimination faced by Disabled and deaf people.

Encourage Disabled and deaf people and supporters to achieve change locally.


Our Values:  

Our Values at Merton CIL we will - Be Person-Centred This means we will put you first and we will take an holistic, whole person approach. We will use active listening to find out what you want to do and we will try to support you to make the choices that you want. Be Welcoming This means being friendly to you when you come to see us or call us. It means we will try to help you feel comfortable and we will be positive and do our best. Be Fair and Inclusive We will be there for people across the full spectrum of disability, no matter who you are or where you are from, across all strands of diversity. This means that no one gets special treatment, and no one gets worse treatment because of who they are or who they know. Value people’s lived experience We are a user-led organisation. That means we are run by, and for, disabled people. We believe that our shared experience means we can support you better. Learn We will always try our hardest to get things right, but no one is perfect. If things go wrong, we will try to learn from that and do things better next time. We will take an evidence-based approach to our work. Fight for justice We are passionate about supporting you to stand up for your rights. We will  challenge discrimination. We will support you to say what you want and need. Be Compassionate We will show empathy for what you are experiencing and we don’t judge you. We don’t do sympathy because it is judgemental. We work within the social model of disability, not the medical model.












Picture: Our Values at Merton CIL 


Merton CIL Business Plan and Easy Read Constitution:  

Read our Business Plan to find out more about our strategic priorities and future plans here: Merton CIL Business Plan 2018-21

You can also read our easy read constitution here: Merton CIL Agreement & Rules


Our Independence Charter:

Independence Charter - Supporting you to have a say in what happens in your life Speaking up: Supporting you to speak for yourself, to say the things you want to say, about the things that matter to you Informed Choices: Supporting you to organise your life the way you want to. We won’t make choices for you; we will support you to understand what different choices might mean for you Taking control: We will work with you and alongside you. We won’t do things for you. Our services are there to offer practical support for you to take control Money: Supporting you around money, so that you have choices and options Rights: Supporting you to have your choices and rights to an independent life respected and protected. Equality: Supporting you to achieve the same equality in living your life as any other person in our community. Connection: Through our groups and events you can get to meet other people. You can be involved with what we do, if you want to Confidential: We will keep your information private and safe. Confidentiality isn’t absolute. We have to tell someone if you are going to be hurt or hurt someone else Independent: We will work with you on the things that are important to you. We don’t work for the Council or anyone else. We are run by disabled people, for disabled people in Merton.


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