Information on Housing & Homelessness Support
This Chapter focuses on services and organisations that provide support around housing and homelessness.
The information in this chapter was last checked on: 1st Sept 2023
We do not take any responsibility for the information on external links.
If you notice any mistakes or know of any organisations/information that may be relevant to the chapter please do get in contact via email info@mertoncil.org.uk
Information that can be found in this chapter:
1. Support Organisation in Merton
2. Support Organisations - National
3. Council Services
Support Organisations in Merton
London Borough of Merton - Housing Drop In Advice Clinic
Civic Centre, London Road, Morden, SM4 5DX
020 8274 4901
From 9am until 5pm Daily
Citizens Advice – Mitcham and Morden
Mitcham
326 London Rd, Mitcham, CR4 3ND
Telephone: 03442 438 430
Morden
7 Crown Parade, Crown Lane, Morden, SM4 5DA
Telephone: 0344 243 8430
http://www.citizensadvice.org.uk
South West London Law Centres
112 London Road, Morden SM4 5AX
http://www.swllc.org
020 8767 2777
Advice around private renting only. Unfortunately drop ins do not cover social housing tenants. You are required to call up and book an appointment.
Springfield Advice & Law Centre
61 Glenburnie Road SW17 7DJ
http://www.springfieldlawcentre.org.uk
020 8767 6884
Age UK Merton
Providing housing advice to people over 63 years old
Elmwood Centre, 277 London Road, Mitcham, CR4 3NT
020 8648 5792
info@ageukmerton.co.uk
https://www.ageuk.org.uk/merton/
Merton Faith in Action - helping with homelessness
The Salvation Army, 109 Kingston Road, Wimbledon, SW19 1LT
Every Wednesday and Friday Homelessness Drop-in Centre
07843 280419
faithinaction@wimbledonguild.co.uk
http://www.mertonfaithinaction.org/
Ethnic Minority Centre
The Vestry Hall, 336 London Road, Mitcham, CR4 3UD
EMC provides advice and information for BAME communities on housing
020 8648 0084
ethnicminority@btconnect.com
https://ethnicminoritycentre.org.uk/
Support Organisations – National
Shelter UK
Specialist housing advice and advocacy service for anyone with a housing problem
Shelter General Advice: 0800 800 4444
8am-8pm Mon-Fri and 9am-5pm Sat & Sun
Shelter South London Helpline
0344 515 1540 – over 25 years old
0330 03 6091 – under 25 years old
9.30am – 6pm, Mon-Fri only
Homeless UK
A website giving information on advice services, day centres and hostels.
http://www.homelessuk.org
020 7840 4430
info@homelesslink.org.uk
Rough Sleepers (Street link)
Hotline: 0300 500 0924
Civil Legal Advice Line
Telephone advice for people on a low income or benefits.
Telephone: 0345 345 4 345
Open Monday-Friday 9am-8pm, Saturday 9am-12:30pm.
You can also find a legal aid adviser through this website: https://find-legal-advice.justice.gov.uk/
My Safe Home
Help and support for people with Disabilities who want to buy their own home and recieved High or Middle Rate Care Disability Living Allowance or the equivalent Personal Independence Payment (PIP)
They also have a easy read guide about Shared Ownership: https://mysafehome.info/easyreadguide/index.php
Council Services
The council run a housing waiting list that Merton residents can join once they fill in and send in the registration form. Accommodation is provided using a points system, and physical sensory or learning impairment, mental health issues or health conditions may give extra points.
http://www.merton.gov.uk/housing/getting a home/allocation s.htm
Merton Housing Register – Joining the Register
Download application from here:
http://www.merton.gov.uk/cbl nov08.pdf
Post or deliver application form to: Merton Link, Civic Centre, London Road, Morden, SM4 5DX
Applying for Social Housing
Most people on the Housing Register can bid for properties on the Home Connections Website, Merton’s ‘choice-based lettings’ system.
Social Housing in Merton is provided by housing associations and Merton Council does not own any council housing.
Homeless or Threatened with Homelessness
If you are homeless or threatened with homelessness, you should contact Merton Council as soon as possible. You are ‘threatened with homelessness’ if you are likely to become homeless within 56 days.
You will need to visit Merton Link, Civic Centre, London Road, Morden, SM4 5DX. Our opening times are Monday to Friday – 9am to 5pm.
Where you will wait and meet with the Housing Options Adviser, make sure you bring along any relevant documentation.
London Borough of Merton - Housing Drop In Advice Clinic
Civic Centre, London Road, Morden, SM4 5DX
020 8274 4901
From 9am until 5pm Daily